I. Course Delivery Timeline
1. Purchase successful (effective immediately)
- Automatic activation by the system:Once payment is completed, course access will be activated immediately, and you can log in to the website to study at any time.
- Learning materials delivered:Within 5 minutes, the system will send the "Course Introduction Guide" and "Frequently Asked Questions Manual" to your registered email address.
2. Human assistance initiated (within 24 hours)
- Dedicated customer service contact:The customer success team will contact you via email or WeChat within 24 hours to confirm your learning objectives.
- Resource Supplement:Depending on your needs, customer service will provide additional auxiliary tools such as meditation music packs and practice checklists.
II. Delivery Details for Recorded and Live Courses
1. Specific process for recorded courses
- Free learning:Unlimited access to unlocked courses after purchase, with support for playback speed adjustment and note-taking functionality.
2. Live Class Specific Process
- You will receive a reminder SMS containing a device test link 2 hours before the broadcast.
- During the live stream:Technical support is available online throughout the process, and audio/video issues will be resolved within 5 minutes.
- After the live stream ended:We will send you an encrypted link to the 7-day replay within 24 hours, along with a bonus post-course practice package (including a meditation journal template and a list of books selected by the instructor).
III. Your Service Team
We adopt a "1+1+1" service model to ensure that each step is handled by a dedicated person:
- Learning Consultant Lisa:Your one-on-one tutor will be responsible for developing plans and answering questions (online from 9:00 to 21:00 on weekdays, with a response time of 30 minutes for urgent issues).
- Course Design Team:The course content is updated monthly based on student feedback, and you can submit optimization suggestions through customer service at any time.
IV. Service Standards and Guarantees
- Time commitment:If the service is not delivered within the agreed time (e.g., no contact is made within 24 hours), the system will automatically compensate you with 3 days of membership benefits.
- Global support:Customer service covers the UTC+8 time zone, offers bilingual (Chinese and English) service, and guarantees a response to messages within 12 hours.
V. Frequently Asked Questions
Q: How can I check my delivery progress?
After logging into the website, click "My Learning" to view the course unlock status, the countdown to the next live stream, and customer service follow-up records.
Q: What should I do if I encounter system problems at night?
Please send an email to more@ztnzen.comPlease indicate "[Urgent]" in the title; the technical team will prioritize processing such requests.
Q: Can I designate a specific customer service representative?
Yes, you can request a "dedicated service binding" from any customer service representative at any time, and we will assign you a dedicated consultant.
Every transaction and your personal information is protected by encryption. For further details about our services, please download the full Terms of Service or scan the QR code to add our customer service WeChat account.
